November 19, 2010

When Only a Happy Client Will Do

www.homestars.com
While an 8 out of 10 rating on Homestars.com might be enough for some kitchen and bath design companies, a recent review by "Jenni in T.O." left president Neil Samson wondering where Monarch had gone wrong. After reading her 8/10 review, Neil and designer Melissa Foley contacted Jenni immediately and resolved the outstanding issue to her complete satisfaction. Jenni re-posted her review and gave Monarch Kitchen and Bath Centre a 10/10 rating.

Posted by Jenni in T.O. on November 8, 2010
"Monarch did my bathroom renovation and there were a few outstanding issues which initially led me to give a lower rating. However, Neil and Melissa were amazing at following up to ensure that I was completely satisfied and I now am!! Thank you for superior customer service and believing in your product! I will definitely recommend Monarch to others and use them again myself!"

Another 10/10 rating posted last week:

Wow factor!
Posted by Jeff in Pickering on November 15, 2010
"We shopped around a few local kitchen places before we chose Monarch. Melissa was excellent in making us feel special and that we were making the right decision. She presented us with an excellent design that covered all of our 'must haves'. She was thorough, listened to our ideas and suggestions and both her and Neil were always accessible to answer any questions or concerns that we had. Of course as with any renovation, there are glitches, but the ones we had were very minor and handled in a professional and timely manner. We are extremely happy with the end results and have blown away our family and friends with the transformation. See the photos for yourself! We would definitely recommend Monarch Kitchen to anybody." 

 

For a complete list of Monarch Kitchen and Bath Centre reviews on Homestars, click here.